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HOME • Espresso
by Versalab • Versalab
Espresso Press • Versalab
Grinder • Versalab
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Here are some links to espresso forums that discuss our products...
http://www.home-barista.com/forums/versalab-m3-grinder-t408.html
http://www.toomuchcoffee.com/index.php?name=PNphpBB2&file=viewtopic&p=82559
The following are email and coffee forum comments from our customers. All are shown with the customer's permission.
FWIW, my customer service experience with Versalab has been stellar.
They've repeatedly gone above and beyond the call of duty to keep me happy.
But if you buy from Versalab, you're dealing with a completely different
animal. IMHO, Versalab has put more innovation in their little espresso
machine and grinder than all the Mazzers, Cimbali, Dalle Cortes and La
Marzoccos put together.
They are a miniscule operation that makes handmade, boutique coffee products
only. They have NOTHING in common with Mazzer, Cimbali, etc, both in the
nature of their products and in the way they do business. The machines
are a little high-strung, and probably require a little more care and feeding
to keep them going. I'm not sure what the exact automotive analogy would
be, but think maybe Lamborghini vs Cadillac. Different strokes for different
folks!
In terms of appearance, compact design and grounds distribution, the M3
grinder is certainly in a class by itself. You should buy from them if
you think their product meets your needs better than the competition, and
if you like the idea of buying directly from the same slightly eccentric
folks who personally design and build the things. If you demand to be serviced
in exactly the same way that a Mazzer or Cimbali would service you, perhaps
you should just buy from those companies instead.
Andrew Schecter
Laura,
Your e-mail prompts me to write to report that my grinder continues to
provide outstanding service every single day. There is absolutely no
problem of any sort whatsoever. I consider some of the online commentary
to the contrary to be obnoxious, offensive, and not in good faith.
You have my sympathies: that's what happens when you deal with the
public -- which is why I won't.
Insofar as everything is working very well right now, I will continue
the philosophy of "if it ain't broke don't fix it" and not
install the upgrade offered in your e-mail.
Best of luck to you both,
C. F. Washington, D. C.
Let me just say this grinder is gorgeous! It's pretty much
a work of art.
Mark S.
_________
Hi Laura,
Just a short note to inform you that the grinder arrived safe and sound
today.
Yes - it was worth the wait.
Thanks to you and John for releasing the "taste genie" and
truely unlocking the flavor in the bean. 'Spresso the way it's
meant to be.
WOW!
Sending you sunshine from Florida.
Best Regards,
W. B.
Yes of course you may use my comments.
_________
When you notified me that the grinder would be shipping soon, I froze
the pound of Toscano that was on hand - already a week old at the time.
I pulled it out the day before the grinder was delivered and we've pulling
shots of it the past two days on the hybrid Linea. This coffee should
be well past its prime, but flavors are emerging that have never been
evident - mainly fruit. Toscano is noted for its chocolate and carmel
flavors and they're still in the cup but now the fruit has emerged. There
is a clarity in the cup that allows the flavors to be clearly identified.
Reminds me of the listening experience with the Linn Sondek turntable
system and the realization that more information is retrieved from the
record. (John will appreciate that, I'm sure.) News Flash - in this digital
world, coffee is primarily an analog experience.
________
i really
love it.
its the best thing i have ever purchased.
i also have used it in meetings to show what american design and manufacturing
can do.
my clients have been blown away by the weight of it and if they drink good
espresso - the integrity of it.
(i have an architect and interiors firm.)
i have a cottage out on the beach and whenever i am there, i miss it.
so i was wondering if i could put my name in and prepare for the future.
Steve A.
______
Laura, using
the M3 grinder is nothing short of a pleasure. I most frequently
use a light roasted high acid blend that can be quite finicky.
Since using the grinder I've noticed that even faster shots still
have a nice mellow taste. In the past these shots would have
been sink shots. Not so with this grinder. In fact, since adjusting
the grinder for my roast, I have not thrown one shot away. It
is clear this grinder is superior to others out there, both by
visually observing the shots as well as in the taste. Moreover,
it is superior in its user friendliness. It is darn simple to
use and very quiet. I've noticed that since getting the grinder,
my wife no longer makes French press, but only brews espresso.
She has commented several times about how much she likes the
grinder and how easy it is to use. It is simply a joy to use!
P.S. I *love* the way the M3 grinder distributes the grinds into the PF. I
doubt anything else comes close. It's made me quite lazy in my dosing technique.
E.D.
______
I'm sure this is my last grinder, and I really am happy with M3 grinder.
M. R.
_____
I very much enjoy the grinder, especially the taste of the resultant coffee.
J.K.
_____
I'm *very* pleased with the grinder. . . . I've never had a grinder like it
- It does a fabulous job of grinding evenly. Not to mention the fact
that I'm currently producing the best espresso I've ever made because
of it.
H.P.
_____
Yes I'm definitely happy with my M3. I believe there's no other grinder that
has less residual grounds, except hand-crank mills maybe. It's quite
easy to use even for my wife, who has never made espresso before. Certainly
I would recommend it . . .
W.C.L.
_____
I
love the grinder. What I like the most is the uniformity of the particle
size and distribution. I haven't had an overextracted shot since
I started using the grinder. I usually run it for a few seconds before
and after each shot, because occasionally some small amount of old
grinds do fall out.
B.C.
_____